You can cancel your order within 24 hours of placing it. After this period, cancellations will not be accepted.
For cancellation inquiries, please contact us at info@alkhatibstore.com.
Please note that we reserve the right to refuse or cancel any order for various reasons, including product availability, incomplete orders, or damaged products. If we cancel your order, you will be promptly notified with the specific reason.
Sale and discounted products are non-exchangeable and non-returnable.
Only defective products can be exchanged or returned.
We do not accept returns due to a change of mind.
To be eligible for an exchange or return, products must be in their original condition, with the original packaging, and accompanied by the invoice.
If you receive a damaged, faulty, or incorrect order, please contact us at info@alkhatibstore.com within 48 hours of receiving the product.
Our customer care team will guide you on the return process once they verify the damage or manufacturing defect. Please wait for a confirmation email from us before returning any product.
The final decision regarding cancellations and returns is at the discretion of our customer care team, and we kindly ask customers to accept their decisions.
In case you choose not to replace a damaged, faulty, or incorrect order with a new product, you can opt for store credit.
Store credit is valid for six months from the date of issuance and can be used for future purchases.
If a product needs to be replaced due to damage upon receipt, we will reimburse the complete shipping costs for both dispatch and return.
Please note that shipping charges for Cash on Delivery (COD) orders are non-refundable.
For any further inquiries or assistance, please don't hesitate to contact us through our website at alkhatibstore.com or via email at info@alkhatibstore.com. Your satisfaction is important to us, and we are committed to providing you with the best service possible.
